Shipping policy

Overview

One More Fitness Systems delivers gym equipment to street addresses across South Africa. Delivery is quoted separately for every order, based on its total weight. All orders are shipped from our warehouse in Bloemfontein by our logistics partner, Kargo National, an express road freight company operating nationally since 1982.

By placing an order, you agree to the terms of this Shipping Policy.

Order processing

Orders are packed and handed to Kargo within 1–2 (We will confirm based on order size) working days of your delivery quote being accepted and paid.

Working days are Monday to Friday, excluding South African public holidays.
Orders placed after [12:00] on a working day, or on a weekend or public holiday, are processed from the next working day.
EFT orders are processed once the payment reflects in our account. Card and instant EFT payments are confirmed immediately.
During sales, Black Friday and the December period, processing can take up to [3–5] working days. We will note any delays on the site.

Delivery times

Most orders arrive within 2–4 working days after dispatch. Delivery times are estimates from the day your order leaves our warehouse, not from the day you order.

Delivery area	Estimated delivery after dispatch
Main centres (Johannesburg, Pretoria, Cape Town, Durban, Gqeberha, East London, Bloemfontein)	1–3 working days
Regional towns (e.g. Polokwane, Mbombela, George, Kimberley)	2–4 working days
Outlying and rural areas	4–7 working days

Kargo delivers door to door during business hours, Monday to Friday. There are no weekend or public holiday deliveries.
Outlying areas may be served by Kargo's regional partners, which can add time.
Delays caused by weather, road closures, strikes, load shedding or other events outside our control are not our responsibility, but we will help you follow up.

Delivery and installation costs

Delivery and installation are quoted separately and are not included in the price you pay at checkout. Because gym equipment is heavy and bulky, each quote is custom to your order.

How the quote is worked out. It is based on the total weight of your order, the delivery address and any access requirements (stairs, narrow entrances, upper floors).
How it works. After you place your order, our team will contact you within [1–2] working days to discuss your requirements and send your delivery quote.
Installation. If you need your equipment assembled or installed, we will include it in the same quote.
Accepting the quote. Your order is dispatched once you accept the quote and the delivery fee is paid. If you decline the quote, you can [collect your order from our premises in Bloemfontein] or cancel for a full refund of the amount paid.
All quotes include VAT.

Tracking and delivery

You will receive an email with your Kargo waybill number once your order is dispatched. Use it to track your parcel or quote it when contacting Kargo or us.

Someone must be available to sign. Kargo requires a signature on delivery. A business address or a place where someone is home during the day works best.
Missed deliveries. If no one is available, Kargo will attempt to contact you to rearrange. Parcels that cannot be delivered after [2] attempts are returned to us.
Redelivery costs. If a parcel is returned because of an incorrect address or failed delivery, you will be charged the cost to resend it, or refunded less the shipping costs.
Check before you sign. Inspect the packaging. If it is visibly damaged, note it on Kargo's delivery document before signing, take photos, and contact us within [48 hours].

Damaged, lost or incorrect orders

We will replace or refund any order that arrives damaged, goes missing in transit, or contains the wrong items. Your rights under the Consumer Protection Act are not affected.

Report damage or a wrong item within 48 hours of delivery, with your order number and photos.
If tracking shows no movement for 7 working days, contact us and we will open an investigation with Kargo.

Address changes and cancellations

Please check your delivery address and phone number at checkout. We can change the address or cancel only before the order is dispatched. Once handed to Kargo, it cannot be redirected.

Deliveries outside South Africa

We deliver throughout South Africa. Delivery to Botswana, Namibia, Lesotho and Eswatini is available on request. Customs duties and import taxes are paid by the recipient.